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delivery and collection

which courier do you use?

UK mainland orders ship via DPD Local 24hr, Parcelforce express24 or UPS 24hr. Once your order is confirmed and upon dispatch, you will receive an email notification with your tracking details. Non UK mainland orders or extended delivery area postcod

i've placed my order! when will it be shipped to me?

Congrats on your HoK order! Our plant shipping days are Monday to Thursday. We aim to dispatch all orders within 1-3 working days via 24hr courier. Non-plant orders are shipped on Monday to Friday. Orders placed with priority shipping will be dispatc

how much does delivery cost?

Our plant shipping days are Monday to Thursday. Same day dispatch cutoff for Express and Saturday Delivery is 12pm. Delivery is free on all orders over £60. Unfortunately we cannot offer free delivery over £60 to Northern Ireland or the Channel Islan

i've ordered something to the wrong address!

We can't be-leaf it! You've confirmed your order only to realise it's an old delivery address provided. If you have accidentally given us the wrong delivery address please get in touch with us by emailing [email protected] as soon as possible. Ple

tracking my order

We aim to process orders within is 1-3 days, excluding weekends (and Fridays where orders contain plants). To keep track of your order status, simply log into your account on our website.We will email you a confirmation email and a tracking code once

can I collect my order?

Yes! Local collection is available from our Leeds warehouse at Unit C4, Burley Hill Trading Estate, Leeds, LS4 2PU. Collection is available between the hours of 10am - 5pm, Monday - Friday.  Please be aware collection is not available outside of thos

what do i do if nobody is home at the time of delivery?

If you know you will not be home on the day of delivery please follow the link in your tracking email where you can find information on instructing the courier to leave your parcel in a safe place, with a neighbour, or at a local collection point.

do you ship internationally?

Unfortunately we are only able to deliver within the UK. We are hopeful that one day we can ship throughout Europe.

do you ship in winter?

We ship right through winter. We include heat packs where necessary but when temperatures fall below zero, we halt shipping of all plants. Typically this is only for a day or so at a time but it may end up being for an extended period if the weather