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delivery and collection


which courier do you use?

We ship using DPD Local 24 hour Express Shipping for all UK mainland orders. Once your order is confirmed you will receive an email notification with your tracking details, followed by a 1 hour delivery slot via text. We ship non-UK mainland orders v

i've placed my order! when will it be shipped to me?

Congrats on your HoK order! Our plant shipping days are Monday to Thursday. We aim to dispatch all orders within 1-3 working days via DPD Local Next-Day shipping and we deliver non-plant orders Monday to Friday. Please note: Delays can occur at peak

how much does delivery cost?

Plant delivery is £6.99 to UK, Tracked Delivery via DPD. Currently we cannot deliver to outside of the UK. Shipping to Northern Ireland is £10.99 and the Channel Islands is £15.99. Delivery is free on orders over £60. Unfortunately we cannot offer fr

i've ordered something to the wrong address!

We can't be-leaf it! You've confirmed your order only to realise it's an old delivery address provided. If you have accidentally given us the wrong delivery address please get in touch with us by emailing [email protected] as soon as possible. Ple

tracking my order

Our processing time before an order ships is 3-5 days, excluding weekends. To keep track of your order status, simply log into your account on our website.We will email you a confirmation email and a tracking code once your order has been dispatched.

can I collect my order?

Yes! Local collection is available from our Leeds warehouse at Unit C1, Burley Hill Trading Estate, Leeds, LS4 2PU. Collection is available between the hours of 10am - 5pm, Monday - Friday.  Please be aware collection is not available outside of thos

what do i do if nobody is home at the time of delivery?

If you know you will not be home on the day of delivery please contact DPD directly through your tracking details where you can instruct them to leave in a safe place, with a neighbour or at a local pickup point.

do you deliver to the usa?

Currently we do not, we can only deliver to the UK.

do you ship in winter?

We ship right through winter. We include heat packs where necessary but when temperatures fall below zero, we halt shipping of all plants. Typically this is only for a day or so at a time but it may end up being for an extended period if the weather