my order arrived damaged, what should I do?Updated a month ago

In the unfortunate event that your order arrives in a less-than-perfect condition, we are here to assist you. Kindly reach out to us promptly* via email at [email protected]. When contacting us, we kindly request you to provide the following details:

• Your complete name
• Your order number
• Clear photographs of the affected item (and packaging if required)

Our dedicated customer service team is readily available to provide you with the support you need. 

*We ask that you contact us within 7 days of arrival - the sooner the better, especially where it is plants that are damaged. We cannot guarantee compensation where we have been contacted outside of this time as we cannot guarantee care for plants. Please refer to our live arrival guarantee for more details.