live arrival guaranteeUpdated 9 months ago

Should you encounter any issues with an order, simply contact our customer support team at info@houseofkojo.com within 7 days of receiving your order. To streamline the process, please provide your order number, full name, and several clear photos of the damaged plant.

Please be aware that compensation cannot be guaranteed if contacting outside of the 7 day period. This is because we can not guarantee the care and environment the plant has been kept in. Repotting your plant within this time frame will also void our guarantee.

Remember: plants are a product of Nature. Therefore, they will always exhibit natural variations in colours, shapes and even spots. Our guarantee does not cover these natural variations and imperfections. 

House of Kojo will not be responsible for products mishandled by customers.  It is the customer's responsibility to know how to properly care for the products they are ordering. 

House of Kojo cannot accept claims or returns where customers have re-potted or pruned plants.

House of Kojo cannot be responsible for quality of plants in the event of a missed delivery by the customer or by contact details or addresses entered incorrectly during the ordering process. Our guarantee also does not cover parcels that have been left in an outdoor setting by DPD at the customers request. 

Due to the perishable nature of the goods, House of Kojo cannot issue refunds on plants returned to us due to multiple missed deliveries or non collection from collection points.