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questions about your order

my order arrived damaged, what shall I do?

In the unfortunate event that your order arrives in a less than perfect condition, we are here to help! Please send us an email at [email protected]. When contacting us, please provide the following details:. Our dedicated customer service team wi

missing plants

In the event that part of your order is missing, notify us immediately by email. House of Kojo will check to verify the packing of your box. If there is a discrepancy, House of Kojo will replace the item, stock permitting, or otherwise reimburse the

payment and cancellations

Card payments are charged at the moment of placing the order. Cancellations will be credited back to the charged card. Any cancellation may be subject to a processing fee of 5% of your total bill. No cancellations can be accepted if an order is alrea