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questions about your order


my order arrived damaged, what shall I do?

In the unfortunate event that your order arrives in a less than perfect condition, we are here to help! Please send us an email at [email protected] or through direct messaging on our social media platforms. When contacting us, please also provide

missing plants

In the event that part of your order is missing, notify us immediately by email. House of Kojo will check to verify the packing of your box. If there is a discrepancy, House of Kojo will reimburse the customer the value of the missing items or replac

payment and cancellations

Card payments are charged at the moment of placing the order. Approved claims will be credited back to the charge card after the complaint is settled. Any cancellation may be subject to a processing fee of 20% of your total bill.  No cancellations wi