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placing your order

the item I want is out of stock!

Have you finally found the perfect plant to fill that gap on your bookshelf, or gift to a fellow plantaholic friend, only to realise it's out of stock? Please don't fret, at our warehouse we keep stock limited and it's not uncommon for some plants to

which forms of payment do you accept?

For all orders made, including those for local pickup, we take a secure payment online. We welcome a wide range of payment options which are listed below.

how do I redeem my discount code or gift card?

If you have a discount code or gift card to redeem, simply pop it into the designated box during checkout.

can I pick out the exact plant I would like?

At House of Kojo we are a small team and fulfilling this request every time we are asked would take up all of our time; we therefore pre-select the exact plant for you. This helps keep our packaging team in the flow and ensures your plants get shippe

can I add to my order?

If you have made an order and wish to add to it, placing a second order is the simplest way to do so. Our system will automatically combine orders with the same shipping address and if all orders fit into one parcel, additional postage charges will b

can I combine my most recent orders?

If you've recently made two or more purchases that haven't yet been processed, these will automatically be combined unless otherwise requested (assuming the postal address is the same). If the items across all orders fit into a single parcel, one of

can I shop in store?

Unfortunately we don't have a retail store for in person shopping but when it comes to selecting your plants, our team of horticultural experts and quality controllers are on hand to make sure you receive a happy, healthy plants.

can I edit my order?

If you have placed an order and wish to amend it, please email [email protected] with the changes you would like to make, or reply to this email. If the order is not yet in fulfilment we will endeavour to make this change. Unfortunately we cannot

will I receive the exact plant in the picture?

All photographed plants are representative of the plant you will receive unless otherwise stated. We aim to photograph the smallest or least patterned plants to ensure you always receive the same or better than the image shown.